Faqs

SAND SEA RESORT FAQs


Where is the resort located?

Sand Sea Resort is located at centered in the heart of Railay West beach. Resort cannot access by car, have to come here by boat only. Railay can be reach by boat only from Krabi main land (No road accessible).”

 

How far away is the airport?

“…..It takes around 45 minutes from Krabi International Airport (24 km. approximately 30 minutes’ drive to the pier) and 10 - 15 minute boat ride from Ao Nam Mao Pier.”
 

 

What happens if I make a reservation directly with the hotel?

“…. Guests can contact hotel reservation department directly via email at [email protected] if there are special needs or further inquiries. This way also ensures that there is no booking lost occurred. Moreover, proprietary special packages with special rate can be found on our website only  …..”

 

When will my booking be confirmed via Hotel website reservation?

“….. Right after guests' credit card is charged completely via PayPal then guest will receive a room confirmation e-mail automatically.”

    

How much does it cost for an extra person?

“…..The resort will charge an extra bed for the extra person in room at THB 900 per night inclusive of breakfast. Except kids age below 11 years old can be share the existing bed with parents FOR FREE. Surcharge breakfast at THB 175 per child per night (Child below 4 years old free of charge) …”

    

What do I need to know about child rates?

“….. Baby cot for child under 2 years is free of charge.

A maximum of 1 child under 11 years of age can stay free when sharing a room with their parents and utilizing existing bedding. If an extra bed is required THB 900 is charged (This rate is inclusive of breakfast) …”

    

What is your cancellation policy?

“… Cancellation policy varies depending on the terms & conditions of the chosen package.”

    

Can I request for a smoking/ non-smoking room?

“….. Yes, the resort can arrange an ashtray at the balcony for smoking room request. All room is non-smoking room.”

    

Where can I use Wifi internet & cost?

“….. Free Wifi internet is available both in hotel public areas and inside every guestroom.”

    

Does the hotel provide babysitting service in guestroom and kid's club?

“…. Yes, the hotel provides babysitting service both in guestroom and kid's club upon guest's request which should be done at least one day in advance and there might be some fees occurred.”

    

Is it possible for me to check-in early?

“….. Yes, it is possible for an early check-in, however this cannot be guaranteed since this is subjected to room availability on such arrival date.”

    

Does the hotel provide in-house gym and trainer?

“….. Yes, the resort provides a free of charge in-house gyms, however without a trainer. Therefore guests who use the gym should have experienced using such gym equipments.”

    

Does the hotel offer currency exchange?

“….. Yes, the resort provides currency exchange service at resort minimart at Sand Sea Spa building, only a few steps away from the resort lobby.”

    

Are there parking spaces available at the hotel?

“….. The resort provides free parking spaces for every in-house guest at Sand Sea resort mainland office, Ao Nam Mao pier.”

 

What is deposit policy on my arrival date?

“…..THB 2,000 cash per room per stay must be collected upon arrival date.”

Sand Sea Resort, Railay Beach

a magic land of the sea, beautiful places of the world.
Check Availability